Inbound Customer Service Representative

Qualifications

• Excellent communication skills, including strong writing and telephone abilities
• 2+ years of customer service experience
• 2+ years of experience in accounts receivable, credit, and collections
• Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents
• Experience with direct store delivery, route accounting, or call centers is a plus
• Ability to work in a fast-paced environment and adapt to change
• Strong problem-solving skills
• Proficient with computers, including Microsoft Excel and Word
• Self-directed and able to work with minimal supervision
• Dependable, reliable, and trustworthy
• Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence
• Eager to learn and become a subject matter expert whom others rely on
• Able to handle confidential information appropriately
• Detail-oriented; able to accurately process and record information while ensuring data integrity
• Strong time management skills, with the ability to prioritize and handle multiple tasks simultaneously

• Travel 0-10%
• Permanent
• Benefits eligible