PDIS Help Desk Specialist- Bilingual Spanish​/English; Part-Time & Term-Limited

State of Colorado Residency Required. This is a part-time position, estimated at 16 hours/week.

Term‑Limited position with funding through June 30, 2030.

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short‑term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development

To learn more about State of Colorado benefits visit: https://(Use the "Apply for this Job" box below)..

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to .

This position will have the opportunity for a hybrid schedule (a combination of in‑office and remote workplace). Please note – equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.

This position resides on the Professional Development Information System (PDIS) team. The PDIS is a state initiative designed to track, promote, and recognize the education, training, and experience of the early care and education workforce to improve professionalism and workforce quality to impact children positively. The PDIS workforce registry tracks a professional’s demographics, employment, education, and experience. Several data analysis projects and workforce dashboards are available as a result of the efforts of this team.

The system is connected to several other CDEC systems, including the Early Childhood Professional Credential (ECPC).

This position will provide help desk customer service in English and Spanish, reviewing PDIS pages and documents translated into Spanish for accuracy, creating cases for user issues submitted by phone, e‑mail, or other means (including transcribing voicemails), answering the PDIS Help Desk phone during designated times, triaging cases to support case assignment, prioritizing unassigned cases based on “first in/first out” and urgent‑need criteria, providing basic technical assistance, connecting users to help resources, noting and reporting system bugs, reporting suspected issues with eLearning courses, materials, and other items housed within the PDIS, participating in team meetings and collaborative activities, and performing other duties as assigned.

• Providing Help Desk customer service in English and Spanish
• Reviewing PDIS pages and documents translated into Spanish for accuracy
• Creating cases for user issues submitted by phone, email, or other means, including transcribing voicemails
• Answering the PDIS Help Desk phone during designated times
• Triaging cases to support case assignment, including populating case information, adding a case type and reason, and determining if and when cases need to be escalated or assigned to subject matter experts
• Prioritizing unassigned cases based on “first in/first out” and urgent‑need criteria
• Providing basic technical assistance to support user experience in the PDIS
• Connecting users to help resources for using the PDIS
• Noting and reporting system bugs or suspected technical issues
• Noting and reporting suspected issues with eLearning courses, materials, and other items housed within the PDIS
• Participating in team meetings and collaborative activities
• Other duties as assigned

This posting is only open to residents of the State of Colorado at the time of submitting your application.