Customer Success Manager

About the Role

We’re looking for a talented, high energy, collaborative individual who is seeking to be part of a dynamic customer success team, changing the way businesses around the globe are connected and protected. Todyl Customer Success Managers are responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to drive their Todyl success. Customer Success Managers liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

They proactively engage with partners to ensure successful completion of their business objectives using the Todyl solution. Customer Success Managers are dedicated to adding value to partners, championing their needs with the company, and driving product usage and expansion.

This role reports to the Senior Director, Customer Success. Todyl has an in-hybrid/office team, and this role is for our downtown Denver office.

• Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring.
• Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities
• Follow a well-defined methodology leveraging proactive “calls to action” and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl
• Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth.
• Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they’re leveraging the product effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales)
• Support partners through email, phone, online presentations, screen-share and in person meetings
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Leverage Hub Spot for customer 360s as well and ensuring extensive documentation on all partner interactions

Values Fit

• Extreme ownership
  , particularly when things go wrong or aren’t completed on time.
• Intrinsic drive for growth
  ; self-motivated, always learning, and focused on raising the bar for self and team.
• Strong bias for action with impact
  ; make tough decisions quickly, measure results, and iterate with clarity to move the mission forward
• Comfort with ambiguity and change
  , embrace change and uncertainty as part of startup life.
• Humility, purpose over ego to acknowledge mistakes, learn from others, and embrace feedback while putting the mission first.

Salary range for this position is $70,000 to $75,000 and the actual annual salary for this role will depend on each candidate’s experience, qualifications, and location of work, with most new hires placed near the midpoint of the posted range to ensure fairness and consistency across our team.

Todyl provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.

We encourage you to apply even if you don’t meet every requirement listed. We&aposre looking for the best person for the job who may bring a unique combination of skills and experiences that makes them exceptional, even if they don&apost check every box