Team Lead, Customer Service​/HelpDesk

Job Title and Details

Team Lead –

Reports to:

Club Manager – Status:
Full Time / Supervisor / Non‑Exempt

Assist in the oversight of gym operations to ensure a positive member experience. Key responsibilities include training staff, managing front‑desk tasks, maintaining club cleanliness, supporting marketing efforts, and ensuring compliance with company policies.

• Assist in training and developing staff.
• Oversee member service and ensure excellent customer experience.
• Handle front‑desk tasks: answer phones, take information calls, check members in, sign up, cancel, and update member accounts.
• Tour prospective members and provide gym tours.
• Facilitate member service issues and questions.
• Support team member management and provide backup support to Club Manager.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts and keep staff trained on current promotions.
• Order supplies, keep inventory, and track reports as needed.

• Customer Service: communicate and interact with customers to exceed their wants and needs.
• Listening: actively listen, empathize, and work together to solve problems.
• Problem Solving: recognize, define, and analyze problems; plan resolutions and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

$16.25 per hour

Planet Fitness – PF Baseline Fitness

Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. Join us to shape the future of our brand.