Customer Success Manager

Overview

Remote in Greater Phoenix, AZ | Full-Time

Zonda is redefining the future of housing. We are positioned in the heart of the fast-growing real estate industry and are making big bets on the future of real estate. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will focus on our Builder/Finance segment.

The CSM will help the company grow by maintaining strong relationships with industry leaders and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused.

• Maintain strong relationships with leaders in the Builder/Finance segment and ensure client satisfaction.
• Position the company to grow by delivering a positive overall client experience.
• Operate in a fast-paced environment with a self-directed, customer-focused mindset.

• B.S. or B.A. desired
• 3-5+ years of experience in customer success or a similar customer-facing role
• Professional demeanor and strong organizational skills
• Excellent verbal communication skills and ability to build rapport with clients
• Strong technical skills and CRM experience; preferably Salesforce and Gainsight
• Experience with or interest in learning about the housing industry, specifically new home development
• Team player with a customer-focused mindset
• Willing to travel up to 25%

• Meaningful work and opportunities for career growth
• Comprehensive benefits package (Medical, Dental, Vision)
• 100% Company-paid Life Insurance, Long Term Disability, and Short-Term Disability
• 401k with company match
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program
• Hybrid Work Environment – and always will be!
• Visionary Leadership Team

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. We are interested in every qualified candidate who is eligible to work in the United States.