Customer Service Representative

Description We are looking for an experienced Senior Customer Service Representative to join our team on a contract basis in Denver, Colorado. In this role, you will provide exceptional support to customers and internal stakeholders while ensuring efficient management of orders and accounts. This position is ideal for someone with strong communication skills and a proactive approach to resolving issues in a fast-paced manufacturing environment.

Responsibilities:

- Manage assigned customer accounts, ensuring timely and accurate order processing.

- Enter, track, expedite, and manage orders and returns to meet customer expectations.

- Coordinate with suppliers, freight forwarders, and carriers to facilitate the seamless delivery of international orders.

- Prepare shipping documentation and regulatory paperwork required for international shipments.

- Process return authorizations for damaged products and address customer credits promptly.

- Schedule and track installation requests, startup services, and invoices from service providers.

- Support e-commerce programs by processing orders and collaborating with distributors on shipments.

- Act as a liaison to provide assistance to Regional Managers and facilitate customer inquiries.

- Deliver timely freight quotes and tracking information to customers with urgency.

- Communicate proactively with customers regarding purchase order updates, lead times, and issue resolutions. Requirements - Proven experience in customer service, preferably within a call center environment.

- Strong skills in managing customer accounts and processing orders.

- Proficiency with Windows PC and related software systems.

- Ability to handle TRICARE-related inquiries and processes.

- Exceptional communication and organizational skills.

- Capability to identify and escalate critical issues effectively.

- Familiarity with providing freight quotes and regulatory shipping documentation.

- Experience in collaborating with multiple stakeholders, including suppliers and carriers. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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