Front Desk Agent Hampton Inn & Suites | Cherry Creek

Front Desk Agent

Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek! The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated casher and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D equivalent.
• Hotel experience is a plus, OnQ/PEP Hilton experience preferred.
• English Language Proficiency.
• An ability to problem solve.
• Computer skills a must.
• The gift of effectively communicating with others is very important in this role.
• EOE/AA/Disabled/Veteran.

• 401(k) matching
• Health, Dental, Vision insurance
• Employee assistance program
• Employee travel discounts
• Supplemental Insurance
• Paid time off
• Referral program
• Recognition Programs
• Incentive Programs

• Holidays
• Weekend availability

• Front Desk: 1 year (Preferred)

• English (Required)

Work Location:

One location

Job Type: Full-time

Salary: $18.30-$19.30 per hour