Billing Services Coordinator

Overview

CLA is looking for a team member in our Denver office to become a Billing Services Coordinator. This role specializes in Customer Service that will support the accounts receivable process for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Billing Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people.

• Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
• Serves as the first level of escalation for customer service inquiries on all billing service clients.
• Coordinates property ownership change requests, preparation of final billings, and new customer setups.
• Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
• Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.

• Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
• Prepares drafts of correspondence to support communications with residents and others.

• Minimum one year of customer service experience.
• Strong data entry skills required.
• Familiarity with Accounts Receivable principles is a plus.
• Call center experience is a plus.
• High school diploma or equivalent required. An associate's degree in a customer service or business-related field is a plus.

The compensation range for this position in Colorado is: $21.30 – $33.90. Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact the position of pay within the range.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.  to learn about your hiring rights.

Wellness at CLA:
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k, and more. To view a complete list of benefits .