Client Services Specialist II - Theaters and Residencies

Client Services Specialist II - Theaters and Residencies

The AXS team brings fans and performers closer by selling millions of tickets for concerts, sports, and theater events worldwide. We’re looking for someone who can deliver outstanding service to our venue partners and help them use our ticketing solutions effectively.

As a Ticketing/Client Services Specialist, you will be the first‑line support for box office partners nationwide. You’ll act as a relationship manager, advising and helping venues with ticketing operations, event configuration, and product training.

• Partner with venue managers to understand unique challenges and provide tailored solutions.
• Develop deep expertise in all AXS products and stay current with new releases.
• Respond to support requests and troubleshoot technical issues.
• Offer guidance on event and promotion setup.
• Track and report all client interactions for quality assurance.
• Escalate unresolved issues and coordinate with cross‑functional teams.
• Assist in full‑service event configuration and operational support.

• 2–4 years of live event ticketing or event programming experience.
• High school diploma or equivalent; a bachelor’s degree is preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Quick learner with strong written and verbal communication skills.
• Ability to work in a fast‑paced, high‑pressure environment.
• Excellent organizational skills and ability to manage multiple priorities.

• Experience with ticket operations for a venue.

$22 per hour. This position is not eligible for a bonus under the current bonus plan requirements.

Full‑time benefits include:

• Medical, dental and vision insurance
• Basic life insurance and voluntary life insurance
• Parental leave and 401(k) plan with employer match
• Flexible spending and health savings accounts
• Wellness and employee assistance programs

We’re an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected class. All qualified applicants receive consideration for employment.

• Stage 1: 20‑min recruiter video interview
• Stage 2:
  Assessment
• Stage 3: 45‑min video interview
• Stage 4: 1‑hour onsite interview