Service Desk Specialist

Required Skills & Experience

- 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background

- A+ certification

- Reliable internet

- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)

- Experience in call center (30+ call/day)

- Ticketing Experience (Service Now preferred)

- Experience logging calls from end users

- Excellent Communication Skills

Job Description

Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills.

You will be taking inbound calls through Cisco Finesse, logging tickets via Service Now and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.

This is an ongoing contract with possibility of conversion to FTE.

Pay $22/hr

M-F, 40 hours/week

• Available *****

o 6:00am – 3:00pm CT

o 8:00am – 5:00pm CT

A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!