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Client Service Representative

Job in Denver, Denver County, Colorado, 80285, USA
Listing for: VCA Animal Hospitals
Full Time position
Listed on 2026-01-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 19 - 20 USD Hourly USD 19.00 20.00 HOUR
Job Description & How to Apply Below

VCA Firehouse is seeking an experienced Client Service Representative to join our fabulous team! We are conveniently located in the Capitol Hill neighborhood of Denver, just off of 6th avenue.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
  • Benefits

    We offer competitive compensation and great benefits, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

    Hourly Pay range: $19 - $20

    This ad will remain open until 3/14/25.

    If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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