Bilingual Insurance Specialist

Bilingual Compensation Insurance Specialist I

This position serves as the front line of communication to disseminate accurate information to injured workers, attorneys, insurance carriers, employers, and other interested parties regarding rights and obligations under the Workers’ Compensation Statutes and Rules of Procedure. The role supports early intervention to facilitate dispute resolution and assists other units within the Division of Workers’ Compensation by fielding questions related to this area.

Support is provided through the DOWC Customer Service Call Center and at the public-facing service desk. Responsibilities include fulfilling claim copy requests and background search results as requested. Bilingual English/Spanish skills (speaking, reading, and writing) are used on an as-needed basis and are expected to occur between 25% and 50% of regular work hours.

Responsibilities

• Serve as front-line information resource for injured workers, attorneys, insurance carriers, employers, and other stakeholders.
• Assist in early intervention to facilitate dispute resolution.
• Answer inquiries related to DOWC or CDLE; participate as needed in evaluating Spanish language skills of applicants; translate Division statutes, documents, forms, and brochures between English and Spanish.
• Provide support via the Customer Service Call Center and public service desk.
• Prepare and process claim copies and background search results.
• Utilize bilingual skills as required, estimated 25%–50% of regular hours.

Minimum Qualifications

• Experience option:
  Four and a half (4.5) years of relevant experience in workers’ compensation duties and processes, risk management, claims adjusting, or insurance industry; plus customer service in a call center environment and/or direct customer support with intermediate to complex data entry.
• OR
  
  Education and Experience:
  
  A combination of related education and/or relevant experience equal to four and a half (4.5) years.

Preferred Qualifications

• Call center experience.
• Experience performing similar duties as a State of Colorado classified employee.

Conditions of Employment

• Must be a current resident of Colorado.
• Must pass a thorough background check prior to employment, including the E-Verify process.
• Must be fluent (read, write, speak) in both English and Spanish.

Residency Requirement

This posting is open to residents of the State of Colorado at the time of submitting your application.

Salary

• HOURLY: $24.45 - $29.58
• BIWEEKLY: $1,956.00 - $2,366.40
• MONTHLY: $4,238.00 - $5,127.20

About the Department

The Colorado Department of Labor and Employment (CDLE) connects workers with great jobs and supports those who have been injured on the job. CDLE protects the workplace and Colorado communities through consumer protection and safety programs. This is a values-driven organization committed to accountability, agility, collaboration, and respect. We value outstanding customer service, an inclusive culture, continuous process improvement, and a trusted partnership with stakeholders.

Benefits

• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit or PERA Defined Contribution plus 401(k) and 457 plans
• Medical and dental health plans
• Employer-sponsored Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• Benefit Hub state employee discount program
• Motivate Me employee wellness program
• Flexible work schedules and training opportunities
• Access to employer-supported employee affinity spaces
• RTD Eco Pass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program
• Additional program details available on our website

Equal Opportunity

The State of Colorado is an equal opportunity employer and does not discriminate based on race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, national origin, marital status, genetic information, or military status. We provide reasonable accommodations for applicants with disabilities. For accommodation requests, contact our ADAA Coordinator at the email below.

Auxiliary aids and services are available upon request. For inquiries about this recruitment, please call .

Application Note

CDLE does not accept attachments during the application process. Please thoroughly document your education and work history in the online application. Part-time work experience will be prorated. This announcement may be used to fill multiple and/or future vacancies.

Important Notice

The content above is sourced from a public job posting and may include dates and details subject to change. Always refer to the official job posting for the latest information.