Scaled Customer Success Manager

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

Are you customer‑centric, tech‑savvy, and energized by high‑volume client engagement? Do you thrive in a fast‑paced environment where you can provide quick, impactful solutions while identifying growth opportunities?

We’re looking for a Scaled Customer Success Manager to drive activation, retention, and expansion across a large portfolio of small business customers who do not receive dedicated 1:1 support.

This role is responsible for delivering customer value at scale by blending customer engagement, lifecycle programs, data‑driven outreach, and operational execution. You’ll design and run scalable customer success motions that help thousands of customers adopt key features, improve performance, and grow with our platform—while partnering cross‑functionally to continuously improve the customer journey.

This is a high‑impact role for someone who thrives in fast‑paced environments, enjoys working with systems and data, and is excited by the challenge of helping many customers succeed simultaneously.

• Manage a large portfolio of small business customers using programmatic, scalable success motions rather than 1:1 account management
• Deliver value through reactive support moments and proactive lifecycle touchpoints, ensuring customers achieve early and ongoing success
• Identify at‑risk segments using usage and engagement data, and deploy targeted interventions to reduce churn

• Design, launch, and iterate scaled customer success programs that improve activation, adoption, retention, and expansion
• Build and manage lifecycle campaigns across email, in‑app, and other digital channels to drive feature adoption and engagement
• Use segmentation and personalization to ensure outreach is relevant while remaining efficient at scale

• Leverage data and customer signals to prioritize outreach, diagnose adoption gaps, and identify growth opportunities
• Track success metrics such as activation, engagement, retention, and expansion across your customer portfolio
• Use insights from custom er interactions to continuously refine programs and messaging

• Identify expansion and growth opportunities through customer interactions and behavioral signals
• Recommend product configurations, website optimizations, and best practices to help customers grow their online sales
• Support revenue growth by aligning customer outcomes with product value

• Collaborate closely with Support, Sales, Onboarding, Marketing, and Product teams to deliver a seamless end‑to‑end customer experience
• Share structured customer feedback and insights to influence product improvements and roadmap decisions
• Contribute to the evolution of scaled CS playbooks, processes, and tooling

• 1–3+ years of experience in customer success, account management, marketing, sales, support, or a related customer‑facing role
• Experience executing or supporting scaled…