Sr. Tech Support Specialist

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

#258171

lping clients, training their users on ADP technology, and more. You will work with clients who have

1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help clients when they reach out. However,

every day will be different because the questions you receive will vary, as will the solutions you provide each client.

There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our

top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a

structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism.

Over the phone and in writing, your communication style is clear and easy for our clients to understand and take

action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a

healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine

learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the

difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and

values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious

awards for diversity, equity, and inclusion, including a Diversity Inc Top 50 Company, Best CEO and company for

women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the

One Ten coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on

our You Tube channel: (Use the "Apply for this Job" box below)./

Ready to #Make Your Mark ? Apply now!

To learn more about Client Services at ADP, watch here: _Videos

WHAT YOU'LL DO:
Responsibilities

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application
issues in the areas of system setup, product functionality, product enhancements, and general client inquiries.
You will analyze complex client requirements for payroll, benefits, time, and human resources policy and
procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for
both the client and ADP.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product
knowledge to communicate with customers and representatives to resolve issues.

You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to
exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• Prior client service or systems integration experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable
experiences could include:

• Experience noted above, OR

• Military experience where skills including teamwork, adaptability, organization, and follow-through will help
you build team and client relationships, identify solutions, and achieve success

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and…