FCM - Dedicated Corporate Travel Consultant - Denver

FCM - Dedicated Corporate Travel Consultant - Denver, CO

FCM is a leading travel management company with a holistic approach to corporate travel. Join our team in Denver, CO as a Dedicated Corporate Travel Consultant.

Job no: 528888
Brand: FCM
Work type: Full time
Location: Colorado
Categories: Sales and Customer Service

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries, and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Candidates will undergo three weeks of paid training to boost knowledge, learn contract airfares, and sharpen Sabre skills. Corporate Travel Consultants handle the air, car, rail, and ground bookings, ticketing, changes, and queue management. Customer service excellence is essential.

Business hours are 7:00 AM to 7:00 PM MST, Monday – Friday. Work weeks typically consist of a 40‑hour schedule with five 8‑hour shifts.

Ideal candidates are located on the West Coast, Midwest, or willing to work until 7:00 PM MST.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and maintain relationships with business travelers to ensure their needs are met.
• Ensure accurate and timely completion of reservations, meeting travelers' needs.
• Execute all responsibilities within company customer service guidelines, documenting PNRs, profiles, ticketing, invoicing, and maintaining accuracy.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply knowledge to travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about travel documents and health requirements for destinations.
• Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans.

• 2+ years of recent, prior experience in corporate travel management.
• Proficiency with Sabre GDS for fare calculations, itinerary management, and ticket issuance.
• Experience with quality control processes for accuracy and compliance of bookings.
• Proficiency in ticketing procedures and scripting for complex itinerary changes and exchanges.
• Ability to navigate and manipulate complex itineraries, international fares, and PNRs.
• Professional demeanor when interacting with clients and colleagues.
• Capability to manage multiple urgent tasks simultaneously while maintaining quality.
• Quick decision‑making skills to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured.
• Commitment to delivering exceptional customer service with a focus on client satisfaction.
• Proficiency with travel booking systems and various communication tools.
• Strong technical aptitude with troubleshooting and adapting to new technologies.
• Self‑motivated, able to work independently and manage tasks successfully.

• Have fun – our culture is centered around enjoyment.
• Reward & Recognition – celebrate success at Buzz Nights and Global Gatherings.
• Use your smarts – think on your feet, leverage expertise, and tenacity.
• Love for travel – passion for travel underpins our service.
• Personal connections – big business founded on personal relationships.
• Diversity, Equity & Inclusion – commitments to DEI initiatives, paid holidays, etc.
• A career, not a job – genuine opportunities for growth.
• Support for your…