Licensed Branch Customer Service and Sales Rep - Wheatridge

Licensed Branch Customer Service and Sales Rep - Wheat ridge, CO

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

It’s a great time to join AAA The Auto Club Group!

Full time

Hourly

+$2500 Sign On Bonus for new hires

• To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 180 days). There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment. Additional details can be provided by our Recruiting Team at the time of application.

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees.
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more.

• Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
• Generates leads, update members on travel and insurance specials, and provides travel information.
• Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Responds to customer inquiries and refers to agent when appropriate.
• Provides a high level of administrative support to Travel and Insurance Agents during peak periods.
• Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
• Conducts outbound promotional calls for insurance and /or travel products.
• Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.
• Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.
• Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities.
• Other duties as assigned.

Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance.

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards.

• Active State Property & Casualty License or ability to attain within 90 days of start date.

• High School Diploma or equivalent.

• Providing a high level of customer-focused service.
• Servicing insurance policies and processing applications, renewals and amendments, and taking payments.
• Responding to billing and coverage questions.
• Promoting sale of insurance products and/or travel and membership products.
• Outbound promotional calls for insurance and/or travel.
• Computer software applications (Word, Excel, etc.) and Web based operations.

• Insurance and travel terminology.
• General insurance and/or travel regulations.
• Underwriting procedures.
• Sales regulatory and compliance guidelines.
• Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems.
• Communicat…