FCM - Dedicated Corporate Travel Consultant - Denver

Dedicated Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named Worldwide Best Travel Management Company for eight years running at the World Travel Awards.

This role will involve arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before starting, you will participate in three weeks of paid training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as ticketing, changes and queue management.

You will also need to offer exceptional customer service to satisfy our business travelers’ needs.

We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so that when our valued business travelers need arrangements, they can trust that their needs are in the hands of a dedicated and familiar team.

Our business hours are 7:00 AM to 7:00 PM MST Monday – Friday.

A typical schedule will include a 40‑hour work week with five 8‑hour shifts.

This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 7:00 PM MST.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers to ensure their travel needs are managed by a trusted team.
• Ensure accurate and timely completion of reservations while meeting travelers’ needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all required travel documents and health requirements for their destinations.
• Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares proficiently.
• Manage rerouting and exchange processes expertly, ensuring minimal disruption to travel plans.

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, and the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude…