Team Lead, Customer Service​/HelpDesk

Job Title: Team Lead

Location: Com For Care  Home Care (Raleigh, NC)

Reports to: Club Manager

Status: Full Time / Supervisor / Non-Exempt

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide a great customer experience.
• Front desk related tasks: answer phone calls politely and friendly to assist with questions or concerns; take information calls; assist with member check‑ins, sign‑ups, cancellations, and updating member account information; greet and meet potential members and provide gym tours; facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on all current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.
• Customer service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize with their perspective, and work together to solve problems.
• Problem solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

• Customer Service: communicate and interact with customers, coworkers, and the public, exceeding their expectations.
• Listening: actively listen, empathize, and collaborate to solve problems.
• Problem Solving: recognize, analyze, and resolve problems, seeking assistance when needed.
• Diplomacy: demonstrate tact and skill, using appropriate behavior and language.
• Communication: maintain timely communication to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or at the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities