Concierge - Denver Region

Salary range: $18.00 - $20.00 per hour, plus bonus potential.

In addition to regular salary, Concierges are eligible for bonus based on leasing performance and goal attainment. Limited housing discounts may be available. The Concierge meets and greets all visitors and Residents of the property, provides excellent customer support and information about the community.

• Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone. Represents Holland Residential and the community in a professional and friendly manner at all times.
• Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
• Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
• Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
• Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
• Regularly inspects the community grounds, common areas, models, vacant units, and office areas. Offers recommendations to the managers regarding compliance and/or needed improvements.
• Adhere to the company’s safety programs, policies and procedures.
• Participate in company training classes, as required.
• Handle all resident issues in a timely manner, providing proper documentation and informing Property Manager as needed.
• Assists in developing and participates in various leasing programs to ensure their success.
• Be well versed with current market studies. Stay apprised of new communities, specials and promotions in the area.
• Develop and implement resident retention programs and activities.
• Assists Property Manager in the execution and delivery of lease renewal notices. Prepare renewal paperwork as guided by Property Manager instruction.
• Understands and applies principles of Fair Housing.
• Responsible for understanding Landlord-Tenant laws.
• Follows guidelines of community operating budget.
• Becomes active in the local business community and develops a rapport with the residential community. Assists in creating the community newsletter.
• Organizes, attends and monitors various community recreational and social activities.
• Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
• Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Partner Group.
• Represents the community and Holland Residential in a professional manner at all times. Conforms to company apparel standards and sets a positive example for all associates.
• Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible.

Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.

Experience: One to two years of customer service or hospitality experience required. Minimum of one year sales experience is preferred.

Knowledge,

Skills and Abilities

Required:

• Excellent communications and organizational abilities.
• Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet.
• Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance.
• Ability to deal well with people and develop a positive rapport.
• Good verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Initiative and resourcefulness.

Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any…