Manager , Business Operations

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for supporting the Region Field Sales organization across four regions by delivering analytics, reporting, and performance insights that drive sales effectiveness. Provides visibility into budget performance, headcount vs. plan, sales activity, KPIs, and opportunity creation. Partners closely with Sales leadership and HQ Reporting to deliver timely updates, ad‑hoc analysis, and month‑end reporting. Oversees one Analyst and collaborates with peer managers to ensure accurate data, strong presentation materials, and actionable recommendations that improve sales performance and operational efficiency.

• Analyzes actual results against expected performance and communicates areas for improvement.
• Develops, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
• Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for new developments to provide management with a current perspective of the business.
• Provides training and education to Supervisors, exempt and non-exempt employees on metrics and tools to improve financial performance.
• Works on expense budgets for unit.
• Collaborates with other operational departments such as Tech Ops, Construction, Business Services to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches and counsels staff.
• Supports four regional sales organizations by providing analytical insights on budget performance, sales activity, opportunity creation, and headcount vs. budget.
• Produces recurring and ad‑hoc reporting for sales leadership, including KPIs related to connects, units sold, CB mobile, data, and internet product performance.
• Partners with HQ Reporting to prepare updates, dashboards, and PowerPoint presentations for sales leadership.
• Manages one direct-report Analyst and collaborates with peer managers to divide regional workload and ensure consistent reporting across all regions.
• Conducts month‑end close support, ensuring numbers are finalized, validated, and audited
• Uses Teradata, Smart View/Essbase, Excel (expert level), PowerPoint, and other analytics tools to interpret data and present actionable insights.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and…