Executive Account Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support, and our customers include over 85 of the Fortune 100. Granite has over $1.85 B in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services, and to provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts for the past 15 consecutive years. Our offices feature a fully equipped state‑of‑the‑art gym at no cost to employees. Granite’s philanthropy is unparalleled with over $300 million in donations to organizations such as the Dana Farber Cancer Institute, the ALS Foundation and the Alzheimer’s Association.

We have consistently been rated a “Fastest Growing Company” by Inc. Magazine and were named to Forbes List of America’s Best Employers in 2022, 2023 and 2024, as well as Forbes Best Employers for Diversity.

Our comprehensive insurance package includes health, dental, vision, life, disability coverage, 401(k) retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast‑paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

The Executive Account Manager is responsible for managing and expanding a strategic partnership with Blackstone and serving as the primary relationship owner for its portfolio companies. This role operates as a senior, client‑facing leader, acting as a trusted advisor to executive stakeholders while ensuring seamless onboarding, operational execution, and long‑term account growth across a complex enterprise portfolio.

• Own and manage the enterprise relationship with Blackstone and its portfolio companies.
• Serve as the primary executive point of contact for senior stakeholders across the partnership.
• Develop and execute strategic account plans aligned to Blackstone’s investment strategy and portfolio growth objectives.
• Build trusted, long‑term relationships by aligning solutions with business, financial, and operational goals.

• Lead onboarding for newly acquired portfolio companies to ensure a consistent, high‑touch enterprise experience.
• Assess enterprise needs and recommend tailored solutions aligned to each company’s operational requirements.
• Manage the full account lifecycle, including onboarding, adoption, expansion, and renewal.

• Negotiate complex enterprise agreements, including direct and GPO‑aligned contracts.
• Partner with legal, finance, and compliance teams to ensure contract accuracy, profitability, and performance.
• Maintain financial accountability across assigned accounts, including forecasting and portfolio health.

• Orchestrate cross‑functional teams across sales, operations, provisioning, billing, and leadership.
• Own escalation management and issue resolution, ensuring accountability and timely outcomes.
• Translate executive‑level customer needs into clear internal execution plans.

• Identify and drive expansion opportunities across portfolio companies.
• Support renewal strategy, pricing alignment, and long‑term growth initiatives.
• Balance revenue performance with customer satisfaction and retention.

• Manage portfolio performance metrics, lifecycle reporting, and account insights.
• Prepare executive‑level updates, QBRs, and strategic reviews for internal leadership and Blackstone stakeholders.
• Maintain accurate CRM documentation, forecasting, and reporting.

• 7–10+ years of experience in executive account management, strategic accounts, enterprise sales, or customer success.
• Proven experience managing large, complex enterprise or private equity‑backed portfolios.
• Strong executive presence with the ability to influence senior stakeholders.
• Demonstrated success leading cross‑functional teams without direct authority.
• Exceptional communication, analytical, and problem‑solving skills.

• Experience supporting private equity firms and portfolio companies.
• Background in telecommunications, SaaS, technology, or infrastructure services.
• Experience working with Fortune 500 or highly regulated enterprise clients.
• Comfort operating in a fast‑paced, high‑growth environment with shifting priorities.