Manager, Renewal Strategy & Revenue Intelligence

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Manager, Renewal Strategy & Revenue Intelligence plays a critical role in improving renewal predictability, retention performance, and operational execution across the global Renewal organization.

This role partners closely with Renewal leadership, Customer Success, Sales, and Finance to translate operational signals into actionable insights that improve revenue outcomes. The ideal candidate combines strong revenue operations experience with analytical rigor and the ability to influence cross‑functional stakeholders.

This is a business‑facing role focused on renewal performance and revenue strategy - not a pure reporting or data engineering position.

• Own and evolve renewal operational KPIs and performance frameworks.
• Deliver executive‑ready insights on renewal health, risk indicators, capacity, and execution gaps.
• Identify leading indicators of churn and renewal risk to enable proactive intervention.
• Analyze renewal cycle time, workflow adherence, exception trends, and segmentation performance.

• Partner with Finance to align operational renewal drivers with financial KPIs (e.g., GRR, NRR).
• Surface operational risks impacting forecast accuracy and revenue predictability.
• Support quarterly business reviews and leadership planning cycles with actionable insights.

• Evaluate renewal workflows to identify bottlenecks, inefficiencies, and systemic gaps.
• Recommend process improvements and automation initiatives to scale renewal operations.
• Measure impact of playbooks, workflow changes, and enablement programs.

• Serve as a strategic partner to Renewal, Customer Success, Sales Operations, and Systems teams.
• Influence decision‑making through data‑backed recommendations.
• Help establish scalable metric definitions and reporting governance practices.

• 6+ years of experience in Revenue Operations, GTM Strategy, Renewal Operations, Customer Success Operations, or similar roles within a SaaS or recurring revenue business.
• Experience supporting renewal, retention, or recurring revenue performance.
• Strong track record building KPI frameworks and delivering executive‑level performance insights.
• Advanced proficiency in SQL and experience with BI tools such as Power BI, Tableau, or Looker.
• Experience partnering cross‑functionally with Finance, Sales, Customer Success, and Systems teams.
• Strong communication skills with the ability to translate complex data into clear business recommendations.

• Experience working with Salesforce and renewal‑related systems.
• Exposure to churn analysis, segmentation, forecasting, or predictive scoring.
• Familiarity with renewal capacity planning, territory alignment, or workload modeling.
• Experience operating in high‑growth SaaS environments.

You will help shape how renewal performance is measured, managed, and scaled across a global organization. This role provides high visibility, strong executive exposure, and the opportunity to influence a mission‑critical revenue function.

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might…