Fund Services - Ops Support Specialist

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

• Clients Come First - Always
• Execution Supersedes Intention
• Together We Win
• Diversity Improves Results
• Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

• Participate in the review, testing, and implementation of system enhancements, upgrades, and process changes to ensure compatibility with transfer agency needs and operational best practices.
• Support project management activities by tracking deliverables, communicating project status, and collaborating with cross‑functional teams to meet deadlines.
• Responsible for periodic performance and productivity reporting related to US Transfer Agency Operations
• Assist with the rollout of new processes and technology, including user acceptance testing and documentation of changes.
• Assist with analyzing operational workflows and recommend technology solutions to automate manual tasks and increase process efficiency.
• Partner with management to prioritize and implement strategic initiatives based on data‑driven insights.
• Communicate effectively with all levels of management and staff regarding operational changes, project updates, and quality feedback.
• Carry out other duties as assigned.

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to Class Pass and other health and well‑being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

• Previous experience with process improvement, automation, and project management.
• Intermediate to advanced knowledge of Microsoft Excel
• Understanding of fund processes, investment products, and financial markets.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to build strong relationships and effectively work with internal and external stakeholders.
• Accountable, adaptable, and able to respond to changing business needs.
• Ability to work under pressure, meet tight deadlines, and perform both independently and as part of a team.

• Microsoft Power BI, Power Query, Microsoft Co‑pilot, JIRA and Snowflake experience
• Previous experience in a Transfer Agency environment of a Fund Management company overseeing fund processes.
• Strong customer focus
• Highly organized, confident, decisive and enthusiastic self‑starter
• Attention to detail.

• No

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

The base salary range for this position is $85,000-$90,000. This range is estimated for this role. Actual pay may be different. This position will be open through March 30, 2026.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility…