GM, AI & Design Services

We're seeking an entrepreneurial P&L owner to own the strategy to scale our core design business through a paradigm shift: from traditional service delivery to AI-augmented experiences that deliver 5x the value at 10x the speed. You'll be the CEO of a business-within-a-mid 9 figure revenue business, driving both our groundbreaking AI design assistant (launching to millions) and our premium human-powered services that have already transformed millions of homes.

• Own the P&L with aggressive growth targets, driving toward category dominance
• Lead the strategy for our consumer facing AI-assisted interior design expansion
• Scale our online and in person interior design services while architecting the business model evolution: subscriptions, AI-to-human upsell paths, enterprise partnerships, and more.
• Drive double-digit revenue growth while improving unit economics through AI and operational excellence

• Partner with Product/Engineering to shape our AI roadmap - you're the voice of the business
• Define how AI and human designers create synergy at massive scale
• Key stakeholder in the end-to-end experience from AI chat to complete room makeovers
• Optimize our current designer operations while launching game-changing features that make competitors obsolete

• Identify and execute new market opportunities: B2B2C partnerships, white-label AI tools, etc.
• Build strategic relationships with key brands in our 500K+ product marketplace
• Position Havenly as the thought leader in AI-powered design
• Maintain market leadership in traditional design services while creating the future

• Lead and develop a world‑class team spanning designer success, design quality, and AI operations
• Evolve our designer network from service providers to AI‑empowered creative directors
• Manage existing operations teams while building new capabilities for scale
• Foster a culture of rapid experimentation, operational rigor, and customer obsession

The Builder-Operator You're rare: someone who can optimize a complex service operation while simultaneously building transformational new products. You've likely:

• Scaled businesses through both operational excellence and product innovation
• Managed successful P&Ls while launching category‑creating features
• Led teams through business model transitions without dropping the ball
• Balanced short‑term performance with long‑term strategic shifts
• Found yourself doing your own analysis, diving in alongside the team to problem solve, driving transformational projects, and leading from the front lines on major initiatives.

• Strategic operator :
  You think in TAM expansion while obsessing over operational metrics for complex operations
• AI-forward :
  You are truly excited by how AI transforms business models, not just automates tasks
• Customer zealot :
  Deep empathy for both consumers overwhelmed by design and designers elevating their craft
• Data-driven storyteller :
  You make decisions through analysis and inspire teams through vision
• Energetic Problem Solver: You love breaking apart complex problems into actionable tasks, and being creative to get things done Scrappy and ambitious:
  You don’t let perfect be the enemy of good, and roll up your sleeves alongside team members of all levels to get stuff done
• Leadership multiplier :
  You've managed complex organizations and influenced across stakeholder groups

• 8+ years, ideally in high capacity roles with observable growth trajectories. We prefer candidates that have previous experience in strategy consulting, private equity, or product or P&L ownership at growth stage consumer or tech companies
• Track record of managing existing businesses and launching new products is a huge bonus
• Fluency with two‑sided marketplaces, service operations, or creator economy platforms
• Understanding of AI/ML applications and their business implications, and a strong curiosity and willingness to learn about new emerging AI technologies
• History of navigating complex transformations while maintaining performance

Interior design is a…