Onboard Host - Denver; Seasonal

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values:
Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Reporting to the Onboard Management Team, the Onboard Host delivers exceptional guest service and life changing experiences through service excellence, upscale meals, personalized storytelling, and one-on-one interactions with guests in the Signature and Premium railcars over a three (3) day rail journey from Denver, CO to Salt Lake City, UT.

We are looking for exceptional Hosts to join our Onboard team who can be role models and champions of our values and culture and team members who can deliver service excellence for our guests.

This position is deemed Safety Alert since regular access to an active railway area is required. The Onboard Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

• Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
• Resolve guest-related concerns by listening with empathy and providing timely resolutions.
• Prepare and deliver the beverage, meal, and snack services per established standard operating procedures in a positive, polished, and professional manner.
• Prepare coaches as required (pillows, blankets, galley set up, cart preparation, and daily inventories).
• Provide enthusiastic, consistent, factual, and engaging storytelling to Canyon Spirit (CS) guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment with the Storytelling Manual.

• Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.
• Adapt, if required, to work in multiple railcars with varying teams over a 6-day rail journey.
• Work closely with other hosts to provide seamless services and address any guest issues.
• Work with Train Manager and team to coordinate appropriate service timing.
• Work with Culinary Host and team to document and communicate food quality, presentation, packaging consistency and variations through food audits and communication with leadership.
• Look for improvements in efficiencies within the operation.
• Demonstrate strong time management and organizational skills.
• Ensure all transactions and cash outs are processed as per Standard Operating Procedures.
• Clean and stock railcars, galleys, and washrooms to set standards at the end of each leg of the journey.
• Facilitate the training of new team members.
• Work with the Guest Services Manager, Train Manager, and Leadership team on reducing waste.
• Maintain correct inventory levels and reconcile as required at the end of each journey.
• Perform other duties as assigned by the Onboard Leadership team.
• Actively engages with the various communication tools used across the company (i.e.: Microsoft Teams, Outlook, Connecteam, and Sharepoint).

• Adhere to all Canyon Spirit's safety and security standards.
• Adhere to Canyon Spirit policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposure to hazards and other health risks.
• Uphold sanitary practices and HACCP guidelines for food handling, general cleanliness, maintenance of galleys, and other service areas.
• Follow the company's, Colorado's, and Utah's policies when serving alcoholic beverages and food services.