Sr. Renewals Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates.

The Senior Renewals Specialist will own and drive timely renewals for contracted Klaviyo customers. They will partner with Customer Success and Growth teams to manage renewals, handle upsells, and help to streamline processes. They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration.

• Manage Renewal Process: Lead and oversee the renewal lifecycle for assigned accounts to optimize renewal results and drive revenue. Engage with customers well before renewal deadlines to secure timely commitments.
• Customer Engagement: Work with customers to both transact and consolidate upcoming renewals, maximizing eligibility and attainment of key performance metrics.
• Cross-Functional Collaboration: Coordinate with internal teams, including sales, customer success, operations and finance, to ensure alignment on renewal strategies and customer needs.
• Forecasting and Reporting: Provide regular updates on renewal status and forecasts to senior business leaders, ensuring transparency and proactive issue resolution.
• Process Improvement: Identify and implement best practices to streamline the renewal process, enhance customer satisfaction, and increase retention rates.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• Experience: A minimum of 5 years of experience in renewals, account management, or a related customer-facing role, preferably within the software or technology industry.
• Communication
  
  Skills:
  
  Excellent verbal and written communication abilities, with a talent for negotiating and closing renewals.
• Analytical
  
  Skills:
  
  Strong analytical mindset, capable of interpreting data to drive decision-making and process improvements.
• Organizational
  
  Skills:
  
  Ability to manage multiple renewal cycles simultaneously, demonstrating strong organizational and time-management skills.
• Technical Proficiency: Familiarity with CRM tools and renewal management systems to track and manage customer contracts effectively.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s…