Project Manager, Professional Services Operations

Join Axon and be a Force for Good.

We are seeking a motivated, relationship‑oriented problem solver to join our Professional Services Operations team. As a Project Manager, you will own core responsibilities that keep Global Services & Support running smoothly while driving continuous improvement. You will lead sales support and enablement programs, create and maintain dashboards, and set up implementation projects for success. This role is ideal for someone adaptable, action‑oriented, and ambitious‑ready to jump into any challenge, align cross‑functional teams, and deliver measurable impact across the business.

Location: Hybrid schedule based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA). Onsite Tuesdays through Fridays, remote Mondays unless approved accommodation.

Reports to: Senior Manager, Professional Services Operations

• Review pipeline deals to confirm the correct services are attached, partnering with Sales and Commercial Operations to resolve issues quickly and drive long‑term improvements.
• Prepare, calculate, and validate service estimates, ensuring hours are accurately scoped and aligned with project requirements.
• Equip PSO and Sales teams with training, playbooks, and tools.
• Support other ongoing business needs as they arise.

• Scope, plan, and own end‑to‑end projects from discovery through rollout with clear milestones, change management, and hands‑on execution.
• Translate complex asks into crisp problem statements, success criteria, and measurable outcomes—then execute.

• Map workflows, document business requirements, and lead improvements to PSO processes and adjacent systems.
• Champion automation and standardization to reduce cycle time and rework.
• Coordinate with IT, Commercial Operations, and Finance on system enhancements and data integrity.

• Build trusted relationships across Commercial Operations, IT, Finance, Customer Success, and Sales.
• Communicate clearly to leadership and frontline teams.

• Bachelor's degree in a related field or equivalent practical experience.
• 2-4 years in project/program management or operations with end‑to‑end ownership of cross‑functional initiatives.
• Proven track record improving processes, understanding gaps in data, and driving change and impact.
• Strong alignment with Axon Values.

• Familiarity with Excel and Smartsheet or similar.
• Knowledge of Salesforce, Power BI, or other is a plus.
• Practical use of AI‑powered tools to speed analysis, documentation, and execution.

• Consultative and curious—ask sharp questions, listen actively, and align solutions to real business needs.
• Clear, concise communicator—simplify complexity for executives and frontline teams.
• Reliable execution—handle quick‑turn requests while driving longer‑term projects to completion.
• Bias for action and improvement—bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.

• Competitive salary and 401(k) with employer match.
• Discretionary paid time off.
• Paid parental leave.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• And yes, we have snacks in our offices.

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is an Equal Opportunity Employer that promotes justice, advances equity, values diversity, and fosters inclusion. We are committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, or any other characteristic protected by applicable laws.

If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email  This email address is for accommodation purposes only.

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All other job details, including compensation range, may change at any time. Please visit our benefits page at  for more information.