Office Growth Manager Bilingual

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• 💰 Competitive Base Salary + Performance Incentives
• 📱 Monthly Phone Allowance
• Generous Paid Time Off (Vacation, Sick, Holiday, Bereavement, FMLA, Parental Leave)
• Comprehensive Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Growth and Professional Development Opportunities

At Stratus Building Solutions, we’re not just offering a job - we’re inviting you to join a community of innovators and collaborators passionate about sustainability and excellence.

As the #1 fastest-growing green commercial cleaning franchise three years in a row (Entrepreneur Magazine), we’re transforming an industry through sustainable practices, cutting-edge technology, and exceptional service.

When you join Stratus, you’ll thrive in a supportive, growth-focused culture where your development is as important as our success. Together, we’re making a real impact on businesses, communities, and the environment.

As an Office Growth Manager, you’ll play a pivotal role in driving regional growth, supporting franchisee success, and ensuring smooth daily operations. Reporting to the Regional Director, you’ll balance administrative leadership, franchise development, marketing execution, and customer service - all while helping Stratus offices and franchise owners grow and thrive.

Conduct 8–10 professional franchise opportunity presentations per month, ensuring all decision-makers are included.

Manage the disclosure and closing process accurately and in compliance with company standards.

Achieve a minimum of 2 new franchise agreements closed per month.

Enter and maintain all leads, presentations, and outcomes in CRM within 24 hours.

Collaborate with the Regional Director on lead tracking, strategy, and conversion goals.

Process account‑related items (new accounts, credits, transfers, cancellations, UF supply invoices) promptly.

Monitor franchisee insurance renewals and maintain compliance.

Manage and organize all digital and physical records for clients and franchisees.

Support background checks, onboarding documents, and corporate reporting needs.

Review franchisee statements monthly to ensure timely client payments.

Collaborate with accounting to resolve overdue or irregular accounts.

Communicate proactively with franchisees regarding outstanding balances.

Manage inventory for uniforms, chemicals, and starter kits.

Oversee office supply needs to ensure seamless day‑to‑day operations.

Publish at least 2 social media posts per week (1 franchise opportunity + 1 cleaning service).

Request and track client and franchisee reviews, maintaining brand reputation.

Support regional marketing campaigns, trade shows, and community events.

Track engagement metrics and deliver monthly marketing updates to the Regional Director.

Answer all incoming calls using approved scripts, ensuring every lead is documented and routed properly.

Schedule and confirm service or franchise appointments.

Provide a professional, welcoming first impression to all visitors and callers.

Conduct monthly remote account inspections as assigned by leadership.

Ensure all new franchisees complete Phase 1 training within 30 days and are enrolled in the LMS.

Track training completion and elevate gaps as needed.

Support onboarding by ensuring all checklists and documentation are completed accurately.

Act as the communication hub between Regional Director, Operations, Sales, and Accounting.

Participate in weekly collaboration calls and office meetings, sharing best practices and insights.

Maintain proactive communication with franchisees and clients to support retention and satisfaction.

Consistently meet franchise sales and presentation targets.

Maintain CRM accuracy and timely updates.

Ensure compliance with all training and insurance requirements.

Contribute…