Director of Product

The Opportunity:
Build the Operating System for Scale

DOOR is a high-growth Hardware + Software company at a pivotal inflection point. We have achieved strong product-market fit, secured significant market traction, and built a loyal customer base. Now, we are investing in the strategic leadership and infrastructure needed to dominate our category and support our next phase of massive growth.

Location: Remote (Must reside in Denver, CO area)

Compensation:

Salary Range - $180,000 - $220,000 commensurate on experience

What is the role?

We are looking for a Director of Product to serve as the strategic architect for our product organization. You won't just be managing a backlog, you will be building the Product Operating System from the ground up. You will lead the transition from an output-focused feature factory to an outcome-focused product engine, installing the data loops, discovery frameworks, and strategic rigor we need to scale.

If you are a builder who loves the challenge of taking a successful, high-potential company and installing the infrastructure for world-class product management, this is your role.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in‑unit automation to building‑wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

• Build the "Voice of Customer" Engine:
  We have strong sales instincts, but we need systematic validation. You will implement rigorous continuous discovery loops (customer interviews, advisory boards, user testing) to ensure we are solving the right problems, not just the loudest ones.
• Establish Data‑Driven Rigor:
  We are shifting from intuition‑led to evidence‑based decision making. You will partner with Engineering to define the missing instrumentation, choose the right analytics stack, and instill a culture where every roadmap item has a clear success metric before code is written.
• Define the End‑to‑End Lifecycle:
  You will professionalize our product development process, creating a clear path from raw ideation to post‑launch measurement. You champion early collaboration, bringing Design and Engineering into the solutioning phase to formulate the best approach together. You also ensure that no feature is considered done until its impact has been measured against the original hypothesis.
• Own the Whole Product
  
  Experience:
  
  You will lead a unified team of Product Managers and Product Designers. You will bridge the gap between how it looks (Design) and how it works (PM), ensuring our Hardware and Software experiences feel seamless.
• Architect the Roadmap Process:
  Work directly with the Head of Product to translate company vision into a coherent 12‑month strategy. You will help us balance Enterprise Commitments with Market Innovation.
• Mentor & Elevate the Team:
  Our PMs are talented but busy with execution. You will mentor them on the craft of Product Management, moving them from writing tickets to owning business outcomes.
• Direct Product Operations:
  You will lead a dedicated Product Operations Manager who executes launch logistics, release communications, and beta program coordination. You define the program strategy and provide direction; they handle the coordination and delivery to free you up for high‑leverage Discovery and Strategy work.

What do you bring to DOOR?

• Customer Obsession:
  You start with the customer and work backwards. You are relentless about validating assumptions directly with users rather than relying on proxy feedback or sales anecdotes. You work vigorously to earn and keep customer trust.
• Ownership:
  You think long‑term and don't sacrifice long‑term value for short‑term results. You act on…