Director, Account Management - Bain Consulting Team

Overview

Director, Account Management - Bain Consulting Team. At Market Once, we empower businesses with insights and strategies to excel in today’s market. With a foundation in market research, we offer solutions in research, software, consulting, advertising, and marketing to corporate, private equity firms, and other organizations seeking to achieve their goals. Our client-centric approach enables personalized service and high standards of success and innovation.

Headquartered in Denver, Colorado, our global team collaborates from locations across the US and Europe. We value curiosity, creativity, collaboration, and expertise, and we strive to push boundaries to exceed client expectations. Market Once includes Market Once, ROI Rocket, and eAccountable.

About The Opportunity The Director, Account Management for the Bain Consultancy Services team is a leadership role responsible for overseeing and growing our largest client book. This leader pairs strategic vision with operational excellence, ensuring day-to-day operations are disciplined while surfacing opportunities for profitable revenue growth. The Director partners with executive leadership to set priorities, develop client strategies, and operationalize targeted outreach.

A top-tier consulting background (preference for former Bain, BCG, or McKinsey) enables effective engagement with senior stakeholders and delivery of meaningful client outcomes.

• Strategic Oversight & Operational Excellence:
  Oversee and optimize day-to-day management of the Bain team across outreach, response management, fielding, and follow-up. Establish scalable processes, SLAs, and operating rhythms to ensure high-quality execution across client engagements.
• Revenue Growth & Opportunity Identification:
  Identify and size growth opportunities within the Bain book by office, practice area, and stakeholder; translate opportunities into targeted outreach and account plans; define required outcomes and behaviors to drive growth; demonstrate ownership of revenue growth targets and profitability metrics.
• Leadership & Team Development:
  Provide leadership and mentorship to senior team members; strengthen IC excellence while building a culture of accountability and growth. Coach Project Managers on execution quality, stakeholder management, issue framing, and crisp communication.
• Client Engagement & Communication:
  Represent the team and company with professionalism; cultivate deep relationships across Bain at all levels of seniority. Leverage consulting toolkits to guide conversations and unlock opportunities.
• Travel:
  Willingness to travel at least 8 nights per month to strengthen client relationships and pursue growth opportunities.

• Top-tier consulting background:
  Former Bain, BCG, or McKinsey strongly preferred.
• Postgraduate experience: 4+ years post-MBA or advanced degree with demonstrated progression.
• Client-facing credibility:
  At least 1 year embedded with or leading a client-facing team; private equity diligence experience strongly preferred.
• Insights & analytics:
  At least 1 year embedded with or partnering closely with a centralized insights/analytics team.
• Problem solving:
  Outstanding analytical, synthesis, and problem-solving skills; ability to use data and visualization to support a clear client narrative.
• Collaborative leadership:
  Proven ability to lead cross-functional teams to deliver client outcomes.
• Working style:
  Seeks a smaller, more nimble, less hierarchical environment to apply skills, solve problems, build client relationships, and develop entrepreneurial talents.

• Bachelor’s degree in Business, Marketing, or related field;
  Master’s degree or MBA preferred.
• 8–12 years of experience in account management, consulting, or client services within professional services.
• Experience overseeing large, complex client books and driving strategic growth initiatives.
• Exceptional strategic thinking and structured problem solving; strength in hypothesis development, testing, and synthesis.
• Outstanding communication and relationship-building skills; able to engage and influence senior client stakeholders.
• Strong analytical…