Operations Analyst

Operations Analyst

Taft Stettinius & Hollister LLP has partnered with iHire to reach top talent for the following opening. We are seeking an Information Governance Operations Analyst to support our Information Governance team in Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis, or Minneapolis.

All Taft employees operate under a “Client First” philosophy — in all things, we seek to provide exceptional services to our clients.

Duties And Responsibilities

• Work collaboratively with the onsite Information Management Specialists to execute Taft policies and processes.
• Use Taft’s information management tools to facilitate the identification, tracking, and processing of physical and electronic information.
• Coordinate with relevant Taft personnel to ensure correct identification, indexing, and management of physical collections retained onsite and at approved offsite repositories.
• Collaborate with the IG Operations Manager and IM Specialists to improve operations for the firm.
• Serve as trainer for IM Specialists and legal case teams on best practices for managing all information.
• Collect and present required metrics as directed by the IG Operations Manager.
• Review, track, and process offsite storage and shred vendor invoices.
• Assist IG Operations Manager with preparing for and executing office moves, expansions, and firm mergers.
• Troubleshoot issues related to technologies used to manage client and firm information and report on solutions.
• Support the onsite IM Specialists with the review of physical and electronic collections prior to archiving.
• Perform database searches and audits as needed.
• Assist with information clean‑up projects.
• Special projects and additional duties as assigned and directed by management.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years’ related experience working in information governance/records administration.
• Experience working in a professional services environment.
• Law firm experience, preferred but not required.
• Experience providing exemplary customer service in a fast‑paced environment.
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
• Ability to access, input, analyze, and retrieve information from various computer systems.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Strong critical thinking skills.
• Ability to support multiple priorities simultaneously accurately and professionally.
• Ability to work independently and as part of a dispersed team.
• Ability to work under tight deadlines and report successes and challenges.
• Ability to handle and maintain confidential information in a secure manner.
• Law firm experience, preferred.
• Ability to lift thirty pounds.

Compensation

Taft offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long‑term disability, flexible spending, 401(k), Paid Time Off, paid holidays, bonus and more. The salary range for this position is $26.44/hour - $32.21/hour. Actual compensation offered to a candidate may vary from posted information based on work experience, education, and/or skill level.

Equal Opportunity

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E‑VERIFY.

Employment Type:

Full Time

Bonus/Commission:
No