Strategy & Operations Associate

Strategy & Operations Associate Overview

As a Strategy & Operations Associate at Fanatics Betting & Gaming, you will support cross-functional initiatives aimed at improving operational efficiency and effectiveness across the business. As a member of the Customer Operations Team, you will play an integral role in the wider Fanatics Betting & Gaming ecosystem. The ideal candidate is a strong analytical contributor who enjoys problem-solving, can manage multiple work streams with guidance, and is eager to grow their strategy and operations skillset in a fast-paced, high-growth environment.

• Understand customer contact drivers and assist in efforts to improve the end-to-end customer experience.
• Support cross-functional operational initiatives by assisting with strategy, analysis and execution of key projects.
• Leverage data and build reporting to help identify operational issues and contribute to solution development.
• Collaborate closely with the Payments, Fraud, Finance, Product, Online Sports book, Commercial, Marketing, Trading, VIP, Engineering, and iCasino functions.
• Effectively manage multiple projects with clear and consistent communication.

• 1 - 2 years of experience in strategy, operations, analytics, or a related function.
• Ability to manage multiple tasks in a fast-moving environment with attention to detail.
• Strong written and verbal communication skills, which includes creating and presenting polished, insight-driven presentations to internal stakeholders.
• Collaborative and empathetic team player who works well across functions.
• Curious mindset with a willingness to learn quickly and take feedback.
• Interest in working in an entrepreneurial, high-growth environment where decisions are made quickly.
• Strong analytical skills with experience using tools such as SQL, Excel, Tableau, Sigma or similar.
• Willingness to travel occasionally for events or team meetings at Fanatics offices.
• Bachelor’s degree in Business, Marketing, Analytics, Economics, Mathematics, or Engineering preferred.

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program.

* Salary Range: $60,000-$74,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed).

In addition to the base and bonus, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like Wellhub, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. For information about our benefits, visit