Strategic Partnerships Manager

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At Fare Harbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, Fare Harbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries, we are the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

Fare Harbor Core Values
:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It
• Act With Integrity
• Embrace the Challenge

The Strategic Partnerships Manager is responsible for developing and maintaining relationships with top affiliates in Fare Harbor’s largest markets, driving growth through Fare Harbor’s affiliate channel. This role is an exciting opportunity to strengthen partnerships and help affiliates and clients collaborate effectively through Fare Harbor’s affiliate offerings, including the affiliate Dashboard, Fare Harbor Desk, Fare Harbor Marketplace, and API. You will directly impact the success of Fare Harbor and its clients by driving affiliate bookings, optimizing collaboration, and creating a flywheel effect that increases client revenue and generates referrals for new Fare Harbor clients.

• Build, nurture, and maintain strong relationships with top affiliates across Fare Harbor’s largest markets, driving affiliate bookings for Fare Harbor clients.
• Act as the primary liaison for affiliates, ensuring engagement, satisfaction, and growth opportunities.
• Identify new partnership opportunities and confidently pitch the best-fit affiliate booking tool for the partner/affiliate’s business.
• Attend and participate in relevant networking events, conferences, and market visits to promote our organization and build relationships with existing and potential partners.

• Help affiliates and clients identify the best ways to work together through Fare Harbor’s affiliate offerings, including the affiliate Dashboard, Fare Harbor Desk, Fare Harbor Marketplace, and API.

• Strengthen affiliate relationships to drive more bookings for clients and generate referrals to attract new clients to Fare Harbor.

• Support AM in helping clients optimize their channel mix and enable clients to effectively resell each other’s tours and activities.

• Set and track key performance indicators (KPIs) for partnerships to ensure alignment with organizational goals.
• Analyze affiliate performance and collaborate with internal teams to enhance overall affiliate strategy and identify growth opportunities.

• Work closely with AM, Sales, CS, and Product teams to align partnership efforts with Fare Harbor’s business objectives.
• Act as a role model to other team members, setting an example and sharing ideas, innovating, and generating significant impact within the team.
• Serve as a knowledge source within the organization and demonstrate strong communication skills with enterprise-level businesses.

• 3+ years of experience in commercial partnerships or business development (tourism or hospitality industry strongly preferred)
• Confident and effective communicator, both on the phone and in person
• Comfortable managing and achieving revenue-based targets
• Highly organized with excellent time management skills
• Strong verbal and written communication abilities
• Willingness to travel

• Deep understanding of the affiliate/partnership landscape in North America
• Familiarity with Fare Harbor’s affiliate products and partnership models

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• 40…