Change Management Specialist

Overview

The Change Management Specialist plans, develops and implements change management strategies and plans to support and promote organizational, technology and cultural initiatives that involve significant business process change to minimize impacts to employees while maximizing sustainable adoption and increase utilization of the projects and initiatives that enhance ROI, achieve favorable results and measurable outcomes.

This role focuses on the people side of change at multiple levels: enterprise, division, and individual. This role completes detailed stakeholder identification and end user needs assessments to design, develop, and deliver robust change management plans focused on audience-appropriate communication mechanisms and tactics to address end user needs and expected impacts.

The selected candidate will have the opportunity to directly influence the success of our organization through myriad implementation of initiatives. The individual must have demonstrated ability to work with individuals in all levels of the organization, possess exceptional communication and interpersonal skills, and be able to manage change strategies for enterprise-level software/technology initiatives. The ability to maintain confidential information is a must.

Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations.

• Builds and implements change management strategies and plans to improve employee adoption and usage and minimize resistance.
• Drive efforts to gather requirements and recommend solutions for complex change management and communication needs for impacted staff and business end user audiences.
• Work in partnership with all project stakeholders to ensure change management needs are scoped properly at the beginning of the project lifecycle and ensure key change deliverables, risks and budgets are incorporated into project plans.
• Partner with the Communications Division and the Human Resources Division to ensure key messages and milestones are distributed to the organization to facilitate a culture of change and transparency.
• Design, develop, and deliver end-to-end change management, team development and organizational development solutions.
• Apply a structured approach to transition individuals and teams from the current state to the desired state to achieve improved and sustainable mission results.
• Support management of multiple assigned change processes, including software platform transition and process improvement initiatives.
• Support the development and maintenance of the Change Agent Network.
• Create action plans for implementing the change activities identified in the change management strategy and propose resources required to support each action plan.
• Conduct a change readiness assessment as a baseline current state and use data to inform the change management strategy and identify potential areas of resistance.
• Establish and monitor key performance indicators (KPIs) and metrics to measure the success of change initiatives, including tracking employee adoption rates and utilization improvements.
• Plan and facilitate executive sponsorship plans by ensuring key executives are actively engaged in supporting and championing change initiatives. Collaborate with senior leaders to articulate the vision, benefits, and expected outcomes of the change to enhance organizational buy-in.
• Create, maintain and report to project leadership the status of change management efforts and results on a regular basis.
• Apply industry best practices in developing all change management strategies.
• Plan and lead meetings with project teams to document requirements, explore potential solutions, and present iteratively and on completion of change activities as needed.
• Manage and maintain a Change Management Framework and Toolkit, including practical examples and use cases for using the framework/toolkit. Continuously improve based on best practices.
• Support organizational learning activities as SME in change methodology and best practices.

• Performs other duties as assigned.

• Bachelor’s Degree in Communications, Business Administration, Organizational Development or a related field or equivalent experience
• 4+ years of project implementation and/or change management
• Familiarity with ADKAR
• Experience conducting readiness assessments, stakeholder assessments, and change impact analyses
• Demonstrated proficiency in developing visual representations of data
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and Power Point
• Preferred Qualifications
  • Advanced degree in change management or business-related field
  • Change management certification or designation
  • Prosci certification a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…