Senior Director, Commercial Operations

About This Role

At Axon, we’re on a mission to Protect Life. We’re explorers pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change while constantly growing by working hard for a mission that matters.

We are seeking a Senior Director of Commercial Operations who will lead and optimize global sales transactions within the Quote‑to‑Cash cycle. This leader will oversee the global Deal Enablement and Quoting functions, ensuring commercial excellence through process simplification, operational rigor, and strategic leadership. You’ll serve as a critical partner to Sales, Finance, Legal, IT, and Customer Success, shaping deal governance, pricing execution, and customer experience standards across the contract/quote lifecycle.

• Enhanced Sales
  
  Experience:
  
  Simplify and streamline sales touchpoints with clear engagement channels and defined ownership across quoting, deal structuring, and ordering/post‑sales processes.
• Dedicated Commercial Operations Partner:
  Drive accountability, responsiveness, and deal facilitation, coordinating with subject‑matter experts to accelerate deal closure.
• Improved Communication and Visibility:
  Implement integrated deal review processes to surface early signals and improve forecasting accuracy.
• Increased Quote‑to‑Cash Accountability:
  Provide end‑to‑end ownership of customer transactions to streamline issue resolution.
• Improved Deal Accuracy and Execution:
  Increase the accuracy and speed of contracts while reducing friction between functions.

• Lead the Deal Enablement and Quoting functions, ensuring quotes are accurate, compliant, and alignedમી with pricing and revenue recognition standards; define and monitor SLAs to improve turnaround times.
• Improve the Quote‑to‑Cash lifecycle by managing customer data accuracy, efficiency, and transparency, and owning core operational metrics such as quoting SLA adherence and approval cycle timesbra.
• Enhance deal quality and negotiation outcomes by providing strategic oversight and partnering with Sales, Legal, Finance, and Revenue Recognition leadership.
• Optimize systems and processes by collaborating with Global Process teams and IT to deliver enhancements that improve scalability and visibility.
• Lead and develop high‑performing teams across quoting and deal enablement, fostering a culture of accountability and continuous improvement.
• Deliver reporting and insights, establishing dashboards for key metrics and translating data into actionable insights for executive stakeholders.

• Bachelor’s Degree in Finance, Business, Economics, or related field.
• 15+ years of experience in Order‑to‑Cash, Revenue Operations, or Finance Operations leadership.
• Proven experience leading Deal Enablement (Deal Desk), Quoting, Pricing, and Contracting in a complex commercial environment.
• Excellent business partner to Sales with a customer‑first mindset.
• Strong understanding of deal structure implications on financial outcomes.
• Demonstrated success in process transformation and automation.
• Expertise with Salesforce CPQ/Billing or comparable platforms.
• Strong program and change management skills with experience leading cross‑functional initiatives.
• Exceptional communication, executive presence, and stakeholder management.
• Proactive, analytical leader with a bias for action and data‑driven decision‑making.

• Experience leading a global or shared‑services Quote‑to‑Cash organization at a publicly traded company.
• Expertise in SaaS or subscription‑based commercial models; hardware experience a plus.
• Experience with Government contracting and partner/distributor ecosystems.
• Strong understanding of revenue recognition (ASC 606) a plus.
• Proven track record of improving quote‑to‑cash and deal velocity metrics.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & mental wellness support
• Office snacks

Hybrid presence based near our US учеб hubs – Boston, San Francisco,…