Account Manager

Role Overview

Join Fare Harbor as an Account Manager. Fare Harbor is a leading reservation software provider for tours, activities, and attractions. With over 20,000 clients across 90+ countries, we help our customers operate and grow.

Founded in 2013 in Hawaii and acquired by Booking Holdings, Fare Harbor delivers powerful tools that enable clients—think boat rentals, museums, food tours, events—to operate and grow. We’re the largest in our industry and shaping the future of travel together. Our team is an Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

• Think Client First
• We Are One Ohana
• Be Curious and Learn
• Own It
• Act with Integrity
• Embrace the Challenge

Founders turned a start‑up into the world’s leading and largest reservation software for tours, activities and attractions. We’ve helped over 20,000 global businesses operate successfully. Our real success lies in our people—the Ohana. We encourage everyone to bring their whole selves to work, to believe in their abilities, to freely express creativity, and to contribute with their own uniqueness. We give our people the space and trust to learn, try, succeed, and collaborate.

From the minute you join, you have a voice, find your space, make an impact, and celebrate victories. We’re eager to tackle new challenges and see what’s to come.

As an Account Manager, you work directly with Fare Harbor clients to ensure they receive and maximize the full value of our platform. You will help customers achieve business goals while driving retention and revenue growth through targeted growth actions, expansion efforts, upselling, and cross‑selling. You own a portfolio of accounts in North America, delivering an optimal customer experience, fostering positive outcomes, and finding and closing additional opportunities.

• Build and maintain strong client relationships to ensure adoption and retention of the Fare Harbor platform.
• Identify and implement strategic opportunities for client growth across the portfolio, prioritizing high‑value accounts.
• Manage client inquiries, resolving issues to improve the online booking experience.
• Oversee client and internal projects from initiation to successful completion, ensuring timely execution.
• Become an expert on Fare Harbor and industry trends, effectively communicating competitive advantages to clients.
• Meet Key Performance Indicators (KPIs):
• Drive Client Growth – Implement suggestions to increase e‑commerce conversion rate and annual revenue. Track both the number of growth projects and the quality of execution.
• Quality Client Communication – Maintain 90+ % SLA compliance, engaging clients regularly (average 30 calls and 3+ hours of talk time per week).
• Retention & Risk Mitigation – Retain accounts and mitigate risk to meet high expectations.

• A strong collaborator and team player willing to go above and beyond for Fare Harbor and its clients.
• Exceptional communication skills – Able to communicate complex concepts, strong listening, discovery and objection handling, and calm under pressure.
• Proven ability to keep organized and prioritize workload.
• Excellent time management and analytical problem‑solving skills.
• Ability to synthesize information and provide clear direction or examples.
• Comfortable suggesting changes and offering solutions to reach Fare Harbor and client goals.

• Medical, dental and vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k with employer matching
• Social hours & events and team‑building
• Educational opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work‑from‑home assistance & hybrid friendly
• Paid volunteer hours

$60,692–$91,039, plus 10 % bonus potential.

January 21, 2026.

Fare Harbor is committed to creating a diverse environment and we are an equal…