Client and Project Manager

601am is a growing web development company, primarily building and supporting websites for media companies.

We are looking for a skilled project and client manager to provide exceptional client service, manage projects, own client relationships and win new business.

In this position, you will:

Manage Projects

• Create project plans
• Plan resources
• Manage project budgets
• Ensure on-time, on-budget, quality delivery of client projects
• Escalate potential problems to management

Work with Clients

• Work to understand clients' strategic goals
• Gain consensus on client needs and deliverables
• Serve as day-to-day contact to our clients
• Establish and maintain strong client relationships at multiple levels
• Provide frequent status updates both internally and externally
• Manage crises
• Ensure a high level of client satisfaction
• Work with clients and support staff to resolve escalated support tickets

Improve Processes

• Reporting
• Process documentation
• Process improvement
• Conduct and document project post-mortem
• Create a knowledgebase of use cases and project plans

Grow Existing Client Business

• Identify opportunities for renewals and growth from both services and support clients
• Gather business requirements
• Scope projects
• Write statements of work
• Follow up on pending proposals
• Document case studies and gather testimonials for marketing purposes
• Work with outside sales team to provide technical guidance and manage referral opportunities

Other responsibilities as needed.

We are looking for an experienced client and project manager with:

• More than 2 years of successful web development account management. Strongly prefer content management system and/or media experience
• Ability to handle difficult situations and personality types
• Excellent written and oral communication skills and presentation abilities
• Experience writing statements of work
• Authoritative, professional demeanor and presentation

The Position

• Full time position based in our Denver office
• Health, dental, vision and PTO benefits provided
• Some travel and non-traditional work hours may be required
• Competitive market-rate salary based on experience
• Ability to work flexible hours

Interested? Please send the following three items to work+

1. resume (in plain text, Word or PDF)
2. salary requirements
3. availability

Absolutely no phone calls and no contact from outsourcing companies, please.