Bilingual Legal Receptionist

Balaban Law personal injury firm is seeking a bilingual legal assistant for a reception position. Excellent customer service skills, time management and case management skills. Meeting deadlines are essential qualifications to being successful in this position.

Fluency in Spanish a must have.

• Front desk and customer service experience of at least two-years in an office environment. Law firm experience a plus.

• 8 hour shift (8:00am – 5:00pm)
• In-Office Monday - Friday

• Answering incoming calls and directing them to attorneys or support staff
• Greeting clients and visitors, maintaining a professional, compassionate demeanor
• Scheduling client meetings for attorneys
• Calling clients for treatment updates
• Medical records requests and follow up
• Forwarding insurance correspondence
• Settlement check notifications to clients
• Understand client experience and ask for google reviews
• Intake support - Collecting preliminary accident details
• Entering PNC information into case management software
• Opening files for new clients and follow-up on requirements (LOR, TAR, Treatment)

• Scanning, copying, and filing legal documents
• Organizing physical and digital case files
• Processing incoming and outgoing mail
• Reviewing attorney calendars, office meetings and availability
• Conference room and kitchen cleanliness