Temporary Benefits Professional

Overview

Department Information To apply, please go to:

Join Our Team and Make a Difference in Higher Education! At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system.

Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.

The Temporary Benefits Professional is an integral part of the Benefits Services team and is responsible for consultation with employees on their health and retirement benefit plans. This position assists employees who call or email the Benefits department and utilizes computer-based resources to review and retrieve information. The Benefits Professional uses their expertise and knowledge to assist Benefits Administration to meet the department’s service level expectations which include, but are not limited to, providing service, support, assistance, and counseling to university faculty, staff, retirees, and their dependents regarding the University of Colorado’s benefits plans.

This position educates current, new, and prospective faculty, classified staff, university staff, retirees, and surviving spouses on all university and state benefit programs, policies, and procedures by clarifying and interpreting applicable laws, regulations, and contract provisions. This position reports to the Assistant Director of Benefits Operations and is exempt from the State of Colorado Classified Staff system. This temporary position is expected to last 6 months.

This role is eligible to work remotely within Colorado.

Duties and Responsibilities:

• Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.
• Counsels all new, current, and retired employees and dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.
• Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.
• Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.
• Tracks all work and customer communication using the Cherwell Ticketing system.
• Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.
• Prepares written information for employees, departments, and vendors as requested.
• Updates and maintains integrity of Human Capital Management (HCM) system’s employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.
• Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.
• Reviews reports as needed to provide…