Title Services Clerk - Administrative Assistant II

Mission

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture.

The Vehicle Services Section ensures compliance with the laws that govern the vehicle titling and registration processes. It provides guidance and training to the state’s authorized agents, the public, and other entities involved in the Title and Registration processes.

We’re hiring a detailed and customer‑service oriented individual to be our Title Services Clerk in the Vehicle Services Section of the DMV. Use your multitasking abilities to troubleshoot, research, and take care of county and public questions and requests. Your technology skills will allow for quick and accurate data entry.

• Title Auditing
  :
  Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and the public, and audits and ensures documents are complete and accurate.
• DRIVES Record Maintenance
  :
  Reviews, identifies, comments and modifies motor vehicle records appropriately.

In‑office work is required for training or other work tasks as needed.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

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ADMINISTRATIVE ASSISTANT II

• Two (2) years of relevant experience in General Clerical and/or Call Center work.
• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
• Data entry, including entering information into a program or database (appointments, contact information, customer records).
• Regular daily work responsibilities utilizing equipment and software used in offices (E‑Mail, Microsoft Office programs, Google Apps, etc.).
• Regular daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies.
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness; gathering specified information and compiling routine reports.

• Two plus years working in a complex, high‑volume call center.
• Experience working with sensitive information of a confidential nature.
• Career progression in a general clerical and/or customer service position.

Employees are expected to uphold the highest standards of honesty, integrity, and public confidence. All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, undergo a pre‑employment evaluation of tax records/accounts, complete a successful background investigation and reference check prior to appointment, and comply with the Universal Driving Standards Policy for any State‑owned vehicle usage.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity. The State is an equal‑opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities. We encourage candidates from all identities, backgrounds, and abilities to apply. If you have a disability and require reasonable accommodation, please direct your inquiries to .

Appointment to the vacancy is expected to come from the eligible list created. However, at the discretion of the appointing authority, the position may be filled by another…