Cashier and Student Accounts Specialist

Position Summary

This position supports all general duties and activities in the Bursar and Cashier’s Office, including assisting with processing payments and maintaining the accuracy of student tuition and fee accounts. It is responsible for communicating with students on various payment options to resolve account balances and assisting with a variety of responsibilities associated with managing delinquent accounts. It provides customer service at the front desk, answers email communication, responds to voicemails, and helps with incoming/outgoing calls as needed.

It acts as a back‑up to department staff. The Cashier and Student Accounts Specialist is a temporary 3‑year position funded through 3/31/2028.

• Evaluate student accounts to answer questions regarding billing, College Opportunity Funds (COF), 1098
  
  Ts, Bankruptcy, appeals, financial holds, etc.
• Communicate with students regarding past‑due balances to provide possible funding and payment plan options through email, phone, and in‑person interaction.
• Oversee the work‑study student lunch breaks and assist with answering general office email with timely and accurate responses.
• Assist with daily calls and students at the front desk.
• Review multiple daily/weekly/monthly reports to assist with possible account updates.
• Provide excellent customer service and inform students about general policies, deadlines, refunds, and payments.
• Assist with 1098T requests, as needed.
• Adhere to university policies and procedures, including FERPA and PCI standards.
• Access Banner, Cash Net, and Web Payments systems.
• Assist with cashiering (processing payments for students and deposits for departments).
• Cash drawer reconciliation.
• Assist with daily void and monthly outstanding check processes.
• Employ eMarket knowledge to assist when needed.
• Other duties as assigned.

• Ability to initiate, compose, and appropriately format correspondence.
• Skill to communicate effectively with all levels of staff, faculty, and students, both verbally and in writing.
• Demonstrated proficiency with Microsoft Office 365 products.
• Strong, proactive customer service orientation.

• Experience in an institution of higher education.
• A minimum of three years of customer service experience.
• Ability to communicate verbally and in writing, with diverse populations, with a high degree of professionalism.
• Ability to be detail‑oriented with a commitment to quality and accuracy to provide clear communication.
• Experience in cashiering and accounting functions.

• Experience with Banner system or similar related financial database system.
• Experience using and applying state and federal regulations.
• Experience with Accounts Receivable.
• Ability to make independent decisions when needed.

• Full‑time, 40 hours per week, Exempt
• Monday – Friday, 8:00 am – 5:00 pm, 40 hours per week
• Evenings and Weekends: N/A
• This is a 100% in‑person position
• Travel: N/A

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs.

It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The anticipated starting salary range for this position is $41,626 - $51,000.00 USD Annual.

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
• Professional references and their contact information will be requested from the finalist/s. At least one reference provided must be a supervisor (either current or former).
• Official transcripts will be required of the candidate selected for…