Sr. Collections Specialist

Senior Collections Specialist

The Senior Collections Specialist is responsible for maintaining and monitoring collection and customer service activities across portfolios.

• Takes leadership when coverage is needed and ensures policy compliance.
• Administers qualification and proficiency training.
• Assists collectors with difficult or complex accounts and situations.
• Compiles account data; prepares and analyzes monthly activity reports.
• Researches and reconciles at‑risk accounts and recommends the most efficient and cost‑effective approach.
• Develops and delivers meeting presentations.
• Maintains accurate and up‑to‑date customer accounts receivable that are at risk.
• Reconciles monthly customer statements and credits.
• Identifies credit risk accounts requiring more aggressive collections efforts.
• Regularly contacts customers to follow up on account status and past‑due balances, tracks communication.
• Prepares account summaries and statements; delivers in the preferred format and method.
• Provides invoices to customers as required or requested.
• Identifies field process issues that may delay payment and reports occurrences to management.
• Ensures customers are complying with credit and payment terms.
• Contacts the sales office for delivery documents if not electronically available or as needed.
• Other relevant duties.

• Associate degree or 4 years of industry‑related experience.
• Direct Store Delivery or Route Accounting and CPG experience is a plus.
• Experience with route accounting systems, daily balancing, and database management.
• Accounts Receivable, accounting, and/or bookkeeping experience preferred.
• Knowledge of route accounting payment/invoicing functions.
• Knowledge of route accounting AR reporting capabilities.
• Knowledge of collections, including negotiations and other options to secure payment.
• Advanced problem‑solving skills.
• Excellent communication skills.
• Ability to work in a fast‑paced environment and navigate change.
• Computer literate, including Excel, Word, PowerPoint, and Access.
• Self‑directed with limited oversight required.
• Acts as a trusted business advisor to peers and other stakeholders.
• High Radius collection tool experience highly preferred.
• S4 Hanna experience highly preferred.

Base salary range: $65,000 to $78,000 + cash incentives. Actual offer may vary based on experience. The base pay range is subject to change.

Benefits include comprehensive Medical, Dental and Vision plans, 401(k) match, family leave, PTO & paid holiday schedule, pet, legal, and life insurance, tuition reimbursement, and more. Benefits may vary depending on employment nature and location.

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by law.