Public Service Officer

Title: Public Service Officer

• Employee Classification: Public Service Officer
• Campus: University of North Texas
• Division: UNT-VP Finance & Admin
• Subdivision-Department: UNT-Police Services
• Department: UNT-Police Services-152500
• Job Location: Denton
• Salary: 34,055.00
• FTE: 1.0
• Retirement Eligibility: TRS Eligible

Working with the UNT Police Department will be an experience you won't get elsewhere. The UNT campus is a tight-knit and inclusive community supporting our diverse students, faculty, and staff. With nearly 47,000 students, UNT is the third largest university in Texas. Many of our officers are UNT graduates or students because we highly value education and training. Our department holds dual accreditation, demonstrating both our concern for the community and our dedication to professionalism.

All 47 state‑certified police officers enforce municipal and state laws and UNT policies while providing service to campus 24 hours a day, every day of the year. We have full law enforcement jurisdiction within the UNT campus, the city of Denton, and any county where UNT maintains property, proudly serving these areas and partnering with the community to provide a safe environment for learning and professional development.

The Public Safety Officer (PSO) assigned to the Discovery Park assists with the overall security of the facility and surrounding UNT property by patrolling (vehicular and foot) and securing offices, exterior doors, and other entrances and gates. The PSO also assists faculty, staff, students, and guests at the Discovery Park as needed.

High school diploma or GED and 2 years of related experience; or an equivalent combination of education and experience. Employees may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and must maintain its security and integrity.

• Knowledge of principles and processes for providing customer and personal services, including needs assessment and quality standards for services.
• Demonstrates compliance with required standards.
• Ability to express oneself in a professional manner.
• Adapts communication to others’ level of understanding; objectively considers others’ ideas even when they conflict with own ideas.
• Ensures smooth transition of important information between individuals or departments.
• Maintains job performance and focus under pressure.
• Adapts to changing needs and responds appropriately to new information and schedule changes.
• Handles stress appropriately, remains calm, and helps others stay calm.
• Seeks opportunities to accept ideas and asks for help from coworkers when needed to accomplish work goals.
• Participates actively and positively as part of a team to ensure the best outcome for the team, department, customer, and organization.
• Ability to listen to and understand information and ideas.

• Conducts appropriate vehicle and foot patrols in and around campus facilities.
• Demonstrates initiative and encourages service and process improvements; ensures compliance with policies, statutes, safety guidelines, and procedures.
• Promotes honesty, fairness, and ethical conduct; delivers responsive, courteous, and accurate service.
• Understands peak work periods and demonstrates responsibility through regular attendance; does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions.
• Engages regularly with the community to develop and foster positive public/police relationships.
• Works as a member of a team, placing team goals ahead of individual goals; demonstrates professional demeanor and uses interpersonal skills constructively to resolve conflicts.
• Exhibits reasoned judgment and common sense when identifying and resolving issues, focusing on optimal outcomes and using appropriate discretion.
• Directs work activities toward optimal resource utilization and outcomes.
• Consistently performs all duties related to building security.

• Communicating with others to exchange information.
• Operating motor vehicles or heavy equipment.

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