Mobile Associate, Bilingual | Retail Sales

Mobile Associate, Bilingual Spanish Preferred | Retail Sales

Join T‑Mobile as a Mobile Associate, engaging customers in a fast-paced retail environment and providing personalized technology and service solutions.

This role supports retail operations by engaging customers and facilitating their technology and service needs. Responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency and effective use of digital resources.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (preferred)

• Passionate customer advocate who enjoys connecting and having fun while serving customers.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while resolving issues.
• Effective at balancing customer needs and performance goals.

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No.

DOT Regulated Position:
No.

Safety Sensitive Position:
No.

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, trainees receive on‑the‑job training and training pay. Upon completion, Mobile Associates may promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. T‑Mobile also provides a range of benefits, including medical, dental, vision, 401(k), employee stock grants, paid time off, paid holidays, and other benefits.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual

Living orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these achie

OfThings factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact Applic or call 1‑844‑873‑9500.