Assistant Store Manager

Weekend and Holiday availability required

This position averages 45 hours/week

Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere,

competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling

career.

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware

store. The primary responsibilities of in-store management are to manage the sales, expenses, profits,

assets, and team members' personal development to ensure customers are receiving the highest level of

customer service.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

* Provide positive representation of store.

* Proactively assist customers in solving problems.

* Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

* Provide a friendly, outgoing demeanor; work well with customers and associates.

* Ensure all calls and pages are answered promptly, courteously, and effectively.

* Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.

* Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

* Ensure a positive, professional and safe work environment for all associates.

* Supervise the "general operations" of the entire store.

* Responsible for opening and closing the store.

* Assist with the implementation of Store Support Center programs.

* Ensure successful Loss Prevention, Safety and Internal Audits.

* Work with General Manager and Assistant Manager on all aspects of running the store.

* Participate in weekly management staff meetings.

* Communicate issues with General Manager.

* Implement new Standard Operating Procedures into store execution.

* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

* Ensure that weekly price changes and label updates are completed timely and accurately.

* Oversee all cashiering functions including training, maintenance, audits, and reports.

* Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

Perform all other duties as assigned.

Inventory & Merchandising

* Assist to ensure forklift operations and receiving is completed in a safe and efficient way.

* Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

* Responsible for maintenance of back stock levels.

* Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

* Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.

* Assist with merchandise resets throughout the store.

* Assist to ensure all signage is current in the store.

* Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

* Assist in training of all associates.

* Actively recruit and promote the advancement of Ace associates.

* Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.

Leadership

* Manage all aspects of store operations in the absence of the General Manager.

* Lead by example; be approachable by all associates and customers.

* Participate in store meetings.

* Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

* Prepare and challenge yourself for future advancement.

Education

* High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience

* Previous retail management experience preferred. Hardware experience preferred.

Physical Demands

* Standing, walking, lifting (up to 50lbs) and climbing.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond

hardware: build a future, a purpose, and a community with us.

At Ace…