Operations Manager

WHO WE ARE:

A21 is anon profit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.

For 17 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action.
Freedom.

That's our goal for every human being on the planet.

The Operations Manager serves as the primary leader for A21’s North Texas Aftercare team, providing strategic direction, staff supervision, and oversight of all operational, financial, and programmatic functions. This role advances A21’s mission through a Victim-Centered Approach and the 3R methodology (We REACH the vulnerable, We RECOVER the victim, and We RESTORE the survivor).

The Operations Manager ensures high-quality care, compliance, accurate reporting, and comprehensive support for the CSEY Program in Cooke, Fanin, and Grayson counties, as well as A21 Aftercare services throughout the DFW region. The role cultivates strong partnerships and builds a collaborative network across counter-trafficking organizations, government agencies, task forces, NGOs, law enforcement, and other key stakeholders. The position also provides leadership to Aftercare staff, guiding crisis response, individualized care planning, and long-term stabilization efforts for survivors.

The CSEY Advocacy Program is an essential part of the Texas Governor’s Office for addressing child sexual exploitation. The Operations Manager plays a pivotal role in ensuring holistic care and support for survivors of human trafficking and youth and young adults at risk for commercial sexual exploitation in North Texas. This includes overseeing the day-to-day operations of both the CSEY Program and Aftercare services, with a focus on achieving the best possible outcomes for each individual served.

• Lead, inspire, and care for staff and volunteers, upholding A21 Core Values, culture, and team spirit and morale.
• Provide oversight of Aftercare staff, ensuring they have the necessary materials, support, and guidance to perform their roles effectively. Ensure that Aftercare staff receive training in A21 Standard Operating Procedures and Policies.
• Maintain availability to staff members as needed in support of A21 operations, including during abnormal office hours if A21 is being contacted by law enforcement or another partner entity requiring crisis response or immediate action.
• Care for and manage team members who may be experiencing extraordinary health or personal life challenges, ensuring appropriate support and referral to professional help when needed, and keeping management informed.
• Oversee onboarding, training, and development of staff and volunteers, including regular performance feedback and coaching to ensure adherence to A21 standards
• Maintain weekly culture and leadership input through team meetings and individual meetings.
• Conduct debrief meetings with Aftercare staff.
• Prepare work schedules for Aftercare staff and provide updates to the Regional Director - Americas.
• Develop and implement office policies in line with those of the global A21 organization.

• Oversee the process for new survivors from intake to exiting the program,
• Ensure safe transportation of survivors to appointments or activities during the intake phase.
• Conduct weekly Aftercare staff meetings to review the progress and care of survivors. Ensure survivor files are accurate, progress notes and documentation are completed on time, and all reporting in the Ops Platform (TOP) is verified monthly.
• Guide the development of individualized care plans for survivors in collaboration with Aftercare staff. Monitor survivor progress and conduct individual sessions when appropriate.
• Supervise survivor group activities within the Aftercare Program and oversee the facilitation of A21 Life Programs and…