DSW Store Manager

DSW Store Manager

Join a community at Designer Brands. Find Your Fit at DSW:
We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog.

We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to:

Market Leader

• Bring positive energy and enthusiasm.

• Give and receive feedback openly and embrace change as opportunities for growth.

• Model high standards of honesty and integrity.

• Value unique experiences and encourage different perspectives.

• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

• Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Responsible for creating a cohesive talent strategy that meets the needs of the business.
• Leads by example and holds team accountable that all policy and procedures are followed.

• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS).
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Resolves associate and leadership relations matters, taking partners when appropriate.
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year‑end reviews.

• Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• Facilitates store meetings as needed.
• Performs other duties as assigned by the Market Leader and/or Regional Director.

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and…