Administrator, Systems

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

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Health & Wellness:Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/, pet insurance, EAP

Financial:401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility:Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, company-paid sabbaticals, and hybrid/remote options

Career Growth:Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits:Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note:

benefits eligibility may be based on employment status, tenure, location, or other factors

8 am to 5 pm CST

This is a hybrid role doing desktop/user support for a new site and performing system administration. This person will set up this site and may be used to set up other remote sites as needed in other states.

The Systems Administrator’s role is to provide support to resolve any end-users’ computing problem, administer networked systems, and maintain proper networked computer operations. This includes receiving, prioritizing, documenting and actively resolving systems service requests by installing, diagnosing, repairing, and maintaining all computer hardware and network equipment to ensure optimal systems performance. Problem resolution may involve the use of diagnostics and help request tracking tools.

The person will also troubleshoot problem areas (in person, by phone, via e‑mail or remotely) in a timely and accurate manner and provide end‑user assistance where required.

This person will also be expected to work with other team members as part of a continual growth mindset.

• Install, configure, test, maintain, monitor and troubleshoot servers, storage and other infrastructure hardware
• Perform on‑site analysis, diagnosis and resolution of complex problems for end‑users or infrastructure systems and recommend / implement corrective solutions, including off‑site repair for remote users as needed
• Perform hands‑on fixes at the datacenter level, including installing, upgrading software, installing hardware, implementing file backups and configuring systems and applications
• Manage service requests from end‑users
• Act as an escalation point for end‑user issues from the Desktop Support team as applicable
• Identify and learn appropriate software and hardware used and supported by Telamon.
• Accurately document instances of equipment or component failure, repair, installation and removal
• Access software updates, drives, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution. Apply diagnostic utilities to aid in troubleshooting
• Perform preventative systems maintenance, for servers, workstations, printers and network peripherals
• Document resolutions and analyze trends as a way to prevent future problems
• Perform server administration duties such as account and resource administration, data backup, and other essential administrative…