Systems Support Technician

Company Overview:

MP Materials (NYSE: MP) is rebuilding American industrial capability for a new era of autonomy, robotics, and electrification. We are the only U.S. company with a fully integrated rare earth supply chain—from mining and refining to advanced metal and magnet manufacturing. Our products include both the critical materials used to make permanent magnets and the finished magnets themselves—enabling next‑generation technologies in robotics, automation, aerospace, transportation, defense, and energy systems.

These materials are the foundation of physical AI—the convergence of computation, movement, and control.

We hire ambitious, mission‑driven people who want to tackle complex challenges and shape the future of strategic industries. Our culture is rooted in teamwork, resiliency, and integrity, with a deep commitment to operational excellence and national purpose. MP is rapidly evolving from a materials producer into a leading U.S. manufacturer—and our people are driving that transformation.

We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end‑user support, environment maintenance and technical implementation projects at our Magnetics Facility, located in Fort Worth, TX. The ideal candidate for this position will possess 1‑3 years of I.T. experience (Desktop Support, PC technician) and must have a proven ability with MP Materials core technologies.

• Troubleshoot software, hardware, peripherals.
• Installation of Windows Operating Systems, including PC imaging and deployment.
• Perform software installation and maintenance.
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams).
• Update and maintain inventory and I.T. documentation.
• Perform technical environment reviews.
• Configure, support and troubleshoot Apple iOS mobile devices.
• Create tickets using ticketing procedures and follow escalation procedures.
• Incident validation - alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive and escalate as necessary).
• Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.).
• Ticket follow‑up and quality assurance.
• Provide night and weekend support coverage and project work as necessary.
• Escalate tasks to senior support team members.
• Other tasks as required.

• Associate’s degree in computer science or combination of certification and 2+ years related experience.
• Extensive experience with PC hardware set up and installation.
• Extensive knowledge of Microsoft Windows operating system.
• Familiarity with Microsoft Power Shell.
• Experience configuring, managing and troubleshooting Apple iOS devices.
• Familiarity with Active Directory and Office
  365 user and permissions management.
• Understanding of Virtual Private Networks.
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP).
• Strong problem‑solving skills and attention to detail.
• Excellent customer service, written and verbal communication skills.
• Self‑directed and highly motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Underrepresented groups/Women/Disabled/Veterans are encouraged to apply. Candidates whose disabilities make them unable to meet the position’s requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment verification document form upon hire.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Human Resources Department at 702‑844‑6111; dial 7 when prompted for HR; 1700 South Pavilion Center Dr. 8th Floor, Las Vegas, NV 89135 to discuss reasonable accommodation.