IT Support Technician

Title: IT Support Technician

Employee Classification: Non-Pos Hourly Posting Code

Campus: University of North Texas

Division: UNT-Provost

Sub Division-Department: UNT-Col of Vis Arts & Design

Department: UNT-CVAD-IT Support & Sys Admin-136210

Job Location: Denton

Salary: $15.00 an hour

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas‑Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people‑first values‑based culture where we Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

CVAD IT Service Desk

Intermediate‑level position requires applicants to have hands‑on IT experience. Supports a wider range of systems and environments.

Experience troubleshooting software/network issues across platforms (Windows, MacOS, Linux) and services (Wi‑Fi, Canvas, Office
365, printers).

• Provide first‑line support via phone, email, chat, and walk‑up
• Perform basic fieldwork: pickups, deliveries, and in‑person support
• Deploy and image computers, printers, and other devices
• Troubleshoot hardware/software/network issues across platforms (Windows, MacOS, Linux) and services (Wi‑Fi, Canvas, Office
  365, printers)
• Participate in physical tasks (lifting, moving equipment)
• Provide support in classrooms and labs, including audio‑visual support
• Participate in small to mid‑scale project tasks and documentation

Previous UNT IT experience as a student employee.

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• Provide first‑line support via phone, email, chat, and walk‑up
• Perform basic fieldwork: pickups, deliveries, and in‑person support
• Deploy and image computers, printers, and other devices
• Troubleshoot hardware/software/network issues across platforms (Windows, MacOS, Linux) and services (Wi‑Fi, Canvas, Office
  365, printers)
• Participate in physical tasks (lifting, moving equipment)
• Provide support in classrooms and labs, including audio‑visual support
• Participate in small to mid‑scale project tasks and documentation

• Communicating with others to exchange information.
• Lifting and moving objects up to 20 pounds.
• Lifting and moving objects up to 50 pounds.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Sedentary work that primarily involves sitting or standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Operating machinery and/or power tools.

No adverse environmental conditions expected.

Hours Vary

No

This is a Security Sensitive Position.

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Professional references are required for all hires. At minimum, there should be two…